Pick-up at Tuen Mun Store

After receiving the "Arrived" status email notification, the order can be picked up at Tuen Mun store within 14 days from the date of the email. Please present the order page or order confirmation email when picking up the order (screenshots of the order will not be accepted), and provide the recipient's phone number for verification. If you need someone to pick up the order on your behalf, please indicate in the order remarks. We reserve the right to refuse unauthorized/unverified persons to pick up orders.

If you are unable to pick up the order in Tuen Mun Store within a definite time, please contact us as soon as possible. We reserve the right to cancel overdue orders without refund and/or further notice.

• Address: Room 4, 7/F, Block E, Tuen Mun Industrial Centre, 2 San Ping Street, Tuen Mun
• Office Hour: Monday to Saturday 10:00 am - 6:00 pm
• Enquiry: 2648 1888 (Phone/Whatsapp)

Shiplus Express Self pick-up

Please select the pick-up point as the delivery address on the checkout page. Amending the pick-up point after submitting the order may delay shipment and/or incur additional charges.

Under normal circumstances, the shipment will be delivered to the selected self-pickup point within 3 days after dispatched. After the shipment arrives, the courier company/self-pickup point will notify you to pick up via WhatsApp or SMS message. You need to pick up the shipment at the self-pickup point within the specified time. If it is not picked up within the definite time, the courier company will charge additional fees such as additional storage fees. Please ensure the recipient's phone number is able to receive WhatsApp message notifications to avoid delay/failure to pick up or incur additional charges. If your phone number cannot receive WhatsApp messages, please contact us before placing your order.

Shiplus Express may update the self-pickup point or the business hours of the self-pickup point aperiodically. We will try our best to update the TruCare website synchronously, but due to the time required for our system adjustment, the information of self-collection points on the official website of Shiplus Express shall prevail. Some self-pickup points have free storage period and size restrictions.

For details, please visit the Shiplus Express website (Chinese only): https://www.shiplushk.com/selfpickup

Door-to-door delivery

Please fill in the complete business/residential address at the delivery address. If you have special requests for delivery (e.g. if you need the delivery to occur at a specific time period), please note it in brackets at the back of the address. You can also coordinate the delivery date, time, etc. with the courier who contacts you at the time of delivery.

In case of any special delivery situation, including the address needs to walk upstairs/no lift, and the failure to contact you for several times, the courier company may charge you additional fees.

*If delivery service is required in the following areas, surcharges may be incurred and/or delivery can only be made at the designated time and/or downstairs of the address, and a possibility that it may not be delivered. Please contact us for inquiries before placing your order:

Airport, Asia World-Expo, Disney, Hospital, Lamma Island, Cheung Chau, Peng Chau, Discovery Bay, Ma Wan or any restricted areas or areas where trucks are prohibited from entering.

Courier service provider: SF Express/Zeek/TruCare delivery staff, etc. (The courier service provider is selected by TruCare depending on situation)

SF Express Delivery Service Adjustment Notice: In response to the recent epidemic situation in Hong Kong, in order to ensure the safety of employees and customers, all premises included in the list of mandatory testing sites will not be provided with door-to-door delivery services until the testing is completed. Customers can choose to receive the goods at the address downstairs or arrange for self-collection at SF Express outlets. Sorry for any inconvenience.

For the latest news, please visit
SF Express: https://htm.sf-express.com/hk/en/index.html
Zeek: https://www.zeek.one/hk/en/news

EF Locker, SF Station, SF Cooperative Convenience Store

Please select the delivery address on the checkout page. Amending the delivery address after submitting the order may delay shipment and/or incur additional charges. After the order is shipped, you can check the shipping status of the order on the courier company's website with the tracking number.

You will receive an SMS notification when the shipment arrives at the delivery address. Please pick up the shipment within the time limit indicated in the SMS. If it is not picked up within the definite time, the courier company will charge an overdue surcharge. You are solely responsible for any delayed delivery, loss or additional charges that are not attributable to TruCare.

*If the EF Locker or convenience store you have selected has no vacancies, the courier company may directly redistribute it to the nearest EF Locker/SF Station with vacancies or wait for more than 3 days before delivery to the original delivery address. Sorry for the inconvenience.

*If the size of the shipment is too large to be placed in the EF Locker/Convenience Store due to the large quantity of products ordered, the courier company may deliver the shipment to the nearest SF Express station/another suitable sized EF locker without notifying the sender and recipient.

For the latest news, please visit the SF Express website: https://htm.sf-express.com/hk/en/index.html

Hong Kong Post Local Surface Mail

This shipping method is only available for single purchasing trial pack.

Please provide the business/residential address as the delivery address. Amending the delivery address after submitting the order may delay shipment and incur additional charges. Order tracking is not available for this shipping option.

DO NOT use an MCN mailing address. For address requirements, please refer to: https://www.hongkongpost.hk/en/about_us/tips/correct_address/index.html

If the order quantity is large, please write the following in the address box, "If it cannot be delivered to the mailbox, please send a notification card", so that the postman will issue a notification card for you to pick up the shipment at the post office, otherwise we may send the shipment via SF Express without notice.

*By submitting an order and making a payment, you agree that you are solely responsible for any delay in delivery, damage or loss of mail that is not caused by TruCare. We will not arrange a re-shipment in case of loss by Hong Kong Post. If necessary, you can choose to pay a surcharge and change to SF Express for delivery. If you have any questions, please feel free to contact us.